Brooklyn Community Foundation is the first and only public foundation solely dedicated to New York City’s largest borough. We are on a mission to spark lasting social change, mobilizing people, capital, and expertise for a fair and just Brooklyn. Since our founding in 2009, Brooklyn Community Foundation has provided over $60 million in grants to more than 300 nonprofits through our Community Fund and Donor Advised Fund program. The Foundation is committed to racial justice and to challenging systemic racism through all aspects of our grant-making, advocacy, operations, and governance.
The Donor Services Manager (DSM) is a key member of the Foundation’s team focused on providing our donor advisors with the highest level of service in support of their charitable giving. The DSM works closely with the Director of Donor Engagement, the Chief Operating Officer (COO) and the President & CEO in all aspects of managing and growing the Foundation’s fund assets and stewarding existing and new donors. The DSM leads the way in terms of addressing donors’ needs, while connecting them to the community and each other in ways that will enrich their experience of giving through the Foundation. In coordination with the Donor Services Assistant and a third-party vendor, the DSM oversees incoming fund contributions, maintains and updates the Foundation’s online donor portal, and facilitates and monitors all donor services activity.
This role has recently been expanded to offer the right individual a chance to bring their creative imprint to support real growth and long-term sustainability for a premier Brooklyn institution. This requires a marketing and customer service approach that both draws new donor advisors to the Foundation and offers unique and valuable stewardship to current fund holders by connecting them to our strategic grant-making and community programming.
This is a full-time, exempt position based in Brooklyn. It supervises the Donors Services Assistant and reports to the COO.
The responsibilities of the Donor Services Manager include but are not limited to:
Marketing and Fund Development
• Maintain broad knowledge of the nonprofit community, especially Foundation initiatives
• Collaborate with Programs and Development teams to connect fund holders with the work of Foundation grantees and key constituents – including developing high-touch programs and events – to deepen their level of engagement and investment; keeping the Foundation’s focus on racial equity front and center
• Work with the Communications and Development teams to cultivate new donors and manage the pipeline of prospects, including: developing materials and technology; creating opportunities for donor recognition; drafting articles and stories
• Work closely with some of the Foundation’s largest donors and Board members to develop creative ideas for new donor cultivation; expand and strengthen outreach to and relationships with new networks of professional wealth advisors, including making presentations to professional/affinity groups and their related conferences
Donor Advised Fund (DAF) Operations
• Communications: Serve as primary point of contact and relationship manager on all donor needs and inquiries related to the Foundation’s DAFs, with the goal of enhancing their satisfaction with the Foundation and the effectiveness of their charitable giving
• Reporting: Oversee processing of and tracking of financial transactions within the DAF program, utilizing the Foundation’s Salesforce database and fund management platform, including: monthly reconciliations with Bookkeeper and Accountant; revenue reports for Board meetings; coordination with Finance team and Donor Services Assistant to ensure timely and accurate acknowledgement of gifts; maintain guardianship of donor intent
• Governance: Work with COO and Donor Services Assistant to prepare fund agreements and establish new funds, ensuring legal and regulatory compliance throughout the process; participate in special fund review projects (e.g., inactive funds, support fee changes), create and document policies and procedures that relate to DAFs
• Supervise Donor Services Assistant (part-time position) with a supportive approach that encourages professional growth and accountability
• Participate actively in BCF’s cross-departmental racial equity working groups
• Attend team and all-staff meetings
Due to the coronavirus pandemic, the Manager of Donor Services will be a remote position through at least June 2021, and interviews will be conducted via Zoom. The Foundation plans to resume in-person operations when it is safe to do so, and the position will then be based in the Foundation’s office in Crown Heights, Brooklyn. BCF will provide at least one month of advance notice before the return to in-office operations.
The Foundation offers an excellent benefits package, which includes generous paid time off, employer-paid health, vision, dental and life insurance, and a vibrant, dedicated, and flexible work environment.
Salary range: $70,000-$90,000 annually
Abilities and Competencies
• High level of personal and professional integrity; discretion in working with confidential information
• Ability to work both independently and as a part of a collaborative team; to take both initiative and direction
• Keen attention to detail and organizational skills
• Familiarity with nonprofits, including grant-making organizations, charitable giving funds, and/or fiscal sponsorships
• Excellent written and oral communication skills with a broad range of constituents
• 6-8 years of relevant development experience, major gifts experience a plus, and including staff supervision
• Experience communicating with high-level donors about their giving decisions and impact
• Proficiency in Salesforce and/or CRM tools with external facing audiences
• Passionate about creating opportunities for Brooklyn’s residents; knowledge of Brooklyn nonprofits a plus
• Commitment to the Foundation’s racial equity focus and core values
Email a cover letter and résumé to email@example.com listing Donor Services Manager in the subject line.