The GEO community makes the difference between grantmaking as usual and transformational change. We’re more than 6,600 grantmakers working together to turn a hunger for more effective philanthropy into clear pathways for achieving it. We’re cutting through the noise to lift up the practices that matter most to nonprofits and communities.
The GEO community gives grantmakers the opportunity to work with others navigating the same journey to improve. With conferences focused on solving of-the-moment challenges, regular opportunities for peer learning, and publications that lift up best practice and examples from peers, GEO speeds grantmakers’ progress on the road to effectiveness. Four out of five GEO members outpace the field in adopting smarter grantmaking practices. To learn more about how GEO is making faster progress possible, visit www.geofunders.org.
Under the direction of the director of membership/development, the membership/development associate administers the renewal process for GEO’s 600+ member organizations. As the front-line customer service contact for members, the membership/development associate works with members to help them access members-only content and to offer connections to relevant resources. The associate supports GEO’s development efforts, working with the department specialist and director to identify, solicit, nurture and sustain relationships with GEO’s grant funders.
• Minimum of two years of relevant work experience, including internships, preferably within nonprofit or philanthropic organizations
• Demonstrated ability to follow structured processes and manage workflows that involve interruptions and multiple projects moving forward at the same time
• Motivated to follow up with and reach out to current and potential members and funders as needed to ensure the organization meet financial goals
• Customer service experience being the front-line contact for questions and issues, and a proven ability to turn problems into solutions
• Experience with a CRM database (Salesforce experience preferred)
• Experience communicating in different formats and with people of diverse backgrounds and work styles
• Willingness to support an organization in the midst of cultural transformation to integrate a racial equity lens into its mission
Interested applicants should apply on our jobs page at https://www.geofunders.org/about-us/jobs, a resume and cover letter must be included with your application. We will accept applications until the position is filled. Priority will be given to applications received by February 14, 2020. In your cover letter please address the following:
• Why are you a good fit for this position?
• Describe your idea of member/customer satisfaction
• How you worked with a team to accomplish a goal?
• What appeals to you about working at GEO?
If you were working with us, here are some of the things you would have done last week:
• Distributed renewal materials to over 60 members using GEO’s renewal software programs and conducted retention efforts with recently renewing members
• Pulled a report from GEOs Salesforce database detailing which members have outstanding renewals and may need additional outreach
• Pulled a mailing list and sent invitations to prospective members and funders inviting them to a board-hosted breakfast in New York City
• Discussed with the director during your weekly check-in about how GEO could offer online payment options for its renewals
• Responded to an email from a GEO member looking for our latest publication or other resources on supporting nonprofit leadership development
• Called 10 members with outstanding renewals that have not yet responded to email outreach
• Reserved an off-site meeting space for the Membership/Development team planning meeting
• Participated in a conversation with other associates about how GEO’s culture can best support organizational goals around learning and equity