Operations Coordinator, Evaluation and Learning, Communications

Date Posted: 
Thu, January 23, 2020
Job Type: 
Full-time
Job Category: 
Job
Location: 
Los Altos, CA
Company Name: 
The David and Lucile Packard Foundation
Job Description: 

About Evaluation and Learning
One of the most important questions for our Foundation is, “How are we doing?” We care about what grant funds accomplish, as well as how we do that grantmaking, engage with grantees, and improve over time. Our monitoring, evaluation, and learning (MEL) approach is guided by these principles. Our MEL work is a shared responsibility across our Foundation staff, grantee partners, and external research and evaluation partners. The E&L team provides leadership, guidance, and tools for MEL across the Foundation and ensures that all programs have the mechanisms and capacity in place to effectively learn about how they’re doing and use these insights to optimize program impact.

About Communications
The Foundation is faced with increasing opportunities to more effectively utilize outreach strategies to increase its impact; advances in technology and society have transformed how the world communicates, and philanthropy plays an increasingly important role in shaping social change. The Foundation is committed to effectively reaching grantees, philanthropy, media, government leaders, and others, from surrounding counties in northern California to selected nations around the world. All members of the Communications team work collaboratively, with each other and across the Foundation, to ensure that communications strategies and tactics are deployed intentionally and strategically to increase the impact and effectiveness of the Foundation’s work.

Responsibilities

For Evaluation and Learning:
Maintains E&L team’s budget, including working with the E&L Director to develop the budget and monitor progress and contracts with outside vendors
Maintains calendar, including coordinating with various Foundation staff to update and communicate upcoming cross-Foundation events, as well as gather and analyze feedback from events.
Ensures operational effectiveness and efficiency by developing, refining, coordinating, and administering the E&L knowledge management processes in support of program and Foundation goals
Supports planning and execution of annual MEL Partner and quarterly E&L off-site meetings, including coordinating with vendors and arranging food and room set up
Provides administrative support for Foundation-wide reporting, data queries, and ad hoc report requests
Assists in testing the Foundation’s data platform to ensure quality and functionality

For Communications:
Reviews, posts, and manages intranet postings and homepage items, amongst other efforts to keep staff connected and informed
Manages general inquiries email boxes, responding promptly and accurately and triaging to various departments across the Foundation
Monitors media mentions of the Foundation, grantees, or programmatic field work to share with relevant staff
Reviews and approves external requests for the Foundation’s logo and name use

For both Evaluation and Learning and Communications:
Provides administrative support for the E&L team and on occasion to the Communications team, including scheduling team-related meetings and handling meeting logistics, making travel arrangements on occasion, and ensuring materials are available prior to meetings
Suggests and implements improvements to department administrative processes and increases efficiencies
Participates in E&L team meetings and ad-hoc Communications meetings
Handles special projects as assigned

Qualifications: 

Required Qualifications:
Excellent organizational skills and attention to detail in a fast-paced office with high standards
Quickly and effectively understands requests and handles multiple tasks while meeting deadlines
Skilled in building relationships; works well with others in a professional, courteous, culturally sensitive, and tactful manner; highly dependable and trustworthy
Relevant experience with document management
Interest in supporting data visualization and experience with Excel and other visualization software preferred
Project management skills and experience documenting and implementing process improvements
Excellent written and oral communication skills
Proficiency in Outlook, Word, and Excel; experience with WordPress and other SharePoint applications is highly valued
Ability to work independently and on a team, manage time efficiently and meet timelines, handle and prioritize multiple tasks, and remain calm and constructive under pressure
Ability to anticipate information needed as work develops

Education and Experience
A minimum of a BA degree and one year of relevant administrative support work experience or a combination of post secondary education and work experience.

Benefits and Compensation
The Foundation offers an excellent benefits package and a salary that is commensurate with related work experience. This position is full-time and temporary (nonexempt) and located in downtown Los Altos, CA.
Priority application deadline of Monday, February 17.

City: 
Los Altos
State: 
California