San Francisco, CA
Earthjustice is the premier nonprofit environmental law organization. We take on the biggest, most precedent-setting cases across the country. We wield the power of law and the strength of partnership to protect people’s health; to preserve magnificent places and wildlife; to advance clean energy; and to combat climate change. We partner with thousands of groups, supporters, individuals and communities to engage the critical environmental issues of our time, and bring about positive change. We are here because the earth needs a good lawyer.
Founded in 1971, Earthjustice has a distinguished track record of achieving significant, lasting environmental protections. We achieve this by hiring people who share a passion for justice and a healthy environment. Our headquarters are in San Francisco with offices in Anchorage, Juneau, Los Angeles, Tallahassee, Miami, Honolulu, New York, Philadelphia, Denver, Seattle, Bozeman, Chicago, Houston and Washington, DC.
The Outreach & Membership Services Assistant works under the supervision of the Outreach & Membership Services Manager to ensure that donors feel supported and recognized, and that their support makes a difference. The Assistant is often the first interpersonal contact with Earthjustice for donors and the general public and serves as an important representative of the organization.
This position requires a self‐starter who is able to work both collaboratively and independently and possesses strong interpersonal skills. The position requires excellent writing and analytical skills, diplomacy and discretion, and the ability to manage multiple projects, as well as adapt and think creatively. The Outreach & Member Services Assistant must be able to manage multiple projects simultaneously, meet deadlines, and be highly detail oriented.
This position requires daily interaction with donors and the general public through phone calls and written correspondence, including responding to questions about the organization’s work. The role performs a variety of administrative tasks, including updating records in the donor management system with pertinent details that inform relationship management and producing stewardship and other types of collateral.
This position will be based in our San Francisco, CA office.
– Bachelor’s degree plus a minimum of two years’ relevant experience, or Associate’s degree plus a minimum of five years of relevant experience required.
– 2+ years’ experience in donor or client relations, customer service, or reception setting preferred.
– Bilingual (Spanish/English) abilities a plus.
– Exemplary organizational skills, including ability to handle multiple tasks, meet deadlines, and prioritize assignments.
– Excellent customer service skills, including patience, grace under pressure, and the ability to work with a variety of personalities.
– Superior communication skills, including exceptional telephone skills and demonstrated experience writing effective correspondence, reports, and other print collateral.
– Ability to absorb and synthesize a broad range of information and communicate it in an understandable manner, vocally and in writing.
– Meticulous attention to detail, including excellent proofreading and copy-editing skills.
– Professional, positive, and approachable attitude. Ability to work and communicate with a diverse group of people, including donors, volunteers, the public, and staff.
– Solid knowledge of MS Word, Excel and Outlook. Database management skills required, with ability to produce reports and use advanced functions, including sophisticated knowledge of the Internet.
– Working knowledge of a constituent relationship management (CRM) system or donor database such as the Raiser’s Edge or Blackbaud eCRM is highly preferred.
– Ability to use discretion and diplomacy in dealing with donors and colleagues.
– Background and/or interest in environmental issues preferred.
– Commitment to advancing economic, social, and racial justice.
– Demonstrates an awareness and sensitivity to the needs and concerns of individuals from diverse cultures, backgrounds and orientations.
– Contributes to the creation of a diverse, equitable and inclusive work culture that encourages and celebrates differences.
How to Apply
Interested applicants should submit the following via the Jobvite System by April 2nd, 2023:
- Cover letter describing their interest in this position and how their skills align with the described duties and essential skills and abilities.